1/23/2025

What to Do When Shopify Mail Stops Sending Notifications

When you're running an online store on platforms like Shopify, staying connected with your customers is CRUCIAL. One of the primary ways to maintain this connection is through email notifications—be it order confirmations, shipping updates, or customer communications. So, what happens when your Shopify mail suddenly stops sending notifications? Panic might set in, but don’t worry! We’ve got the must-know steps to troubleshoot these pesky email issues!

Understanding the Issue

Many merchants on Shopify have reported facing issues with email notifications, such as not receiving new order alerts or shipment notifications. Users have taken to the Shopify Community and found themselves in a maze of confusion. Whether you are using custom domains or Shopify’s built-in email services, it can sometimes feel like the emails just vanish into thin air.

Step 1: Check Notification Settings

First things first! Dive into your admin settings:

Go to
1Settings
>
1Notifications
within your Shopify admin.
Make sure that all the appropriate notifications are switched ON.
Double-check that the email addresses listed are correct and not outdated.

If it looks good here, hold on! We’re just getting started.

Step 2: Spam and Junk Mail

Often, legitimate emails are miscategorized as spam or junk. Your order notifications may have landed in those folders. Make sure to:

Check your email’s SPAM/JUNK folders.
Add your Shopify email address to your contacts list to help ensure that emails land in your inbox in the future.

Step 3: Test Email Settings

Testing is a GOOD idea! You can do this by:

Going back to the
1Settings
>
1Notifications
page in Shopify.
Click on
1Send test notification
to check if emails are being sent correctly.

Make sure your server or inbox isn’t accidentally filtering your emails—remember to check all filters!

Step 4: Check Your Email Provider

If you’re using a custom email address from providers like Google Workspace or Outlook, you might want to reach out to them for help. The issues might not be from Shopify’s end but could be email forwarding or delivery issues from the provider side.

Step 5: Browser and App Settings

Sometimes the solution lies beyond email settings:

If you’re using the Shopify app on your mobile device, make sure to check permissions and notifications settings.
Update the app to the latest version and, if needed, re-install it to clear any bugs.

Also, if you've updated your DMARC (Domain-based Message Authentication, Reporting & Conformance) records recently, this might impact your email functionality. Check with your domain host for configurations if necessary.

Step 6: Check for ISP Blocking

There have been instances where ISPs (Internet Service Providers) block emails from unknown sources. If this happens, your order emails won’t reach customers. It might seem odd, but it does happen. You might need to ensure that your domain is authenticated within Shopify. You can find guides on how to authenticate your domain from Shopify's help center.

Step 7: Shopify Support

If all else fails, remember you are NOT alone! Many users have resorted to reaching out to Shopify Support for assistance. They can help provide specific logs to see what’s happening with your notifications. Don’t hesitate to reach out, as waiting too long can cause crucial emails to slip through your fingers!

DIY Solutions and Community Input

The Shopify Community is full of experienced merchants who have faced similar situations. Solutions can range from simple tweaks in settings to full re-installation of apps. The key here is sharing knowledge and experiences!

Look out for threads related to your issue; many have found resolution through collective discussions. Here’s a recent post about a Shopify marketplace notifications bug encountered by another merchant, showcasing the impact of notifications on their shipping process.

Bonus: Level Up Your Notifications with Arsturn

While fixing notification issues is necessary, enhancing your engagement can take your store to new heights. This is where Arsturn comes into play! Arsturn allows you to create powerful AI chatbots that can help streamline communication effortlessly.

Boost Engagement: Your chatbot can manage FAQs, alerts, tracking inquiries, and more—keeping your customers informed in REAL-TIME.
Instant Responses: Ensure your customers receive prompt answers, leading to higher satisfaction rates.
Full Customization: Design your chatbot to fit your brand’s persona!

Step into the future of customer interaction with Arsturn. Just visit their site today to claim your chatbot—No credit card needed! It might be the solution you didn’t know you were looking for.

Conclusion

So, when Shopify email notifications cease to function, ensure you remain calm and systematically go through these steps. From checking notification settings to seeking help from the community or Shopify support, you can get your emails back on track in no time.

Remember, effective COMMUNICATION is the backbone of any successful online business, so don’t overlook the power of tools like Arsturn to keep you and your customers connected.

Keeping your customers in the loop with notifications is important, and with the right tools, you can bring the magic back into your emails!