How to Manage Expectations When Catering for Large Events

Why Managing Expectations is Key

• Guest Satisfaction: When expectations are set appropriately, guests are less likely to be disappointed, resulting in a more enjoyable experience.
• Vendor Relationships: Clear communication with your catering team avoids misunderstandings that could lead to slip-ups.
• Stress Reduction: Knowing how to manage expectations can help you feel confident & organized rather than stressed out.

Step-by-Step Guidelines for Managing Expectations

1. Understand Your Audience

• Dietary Restrictions: Ensure you know about any allergies or dietary preferences your guests may have. Having options that cater to all needs can increase overall satisfaction.
• Cultural Preferences: Respect & recognize cultural food practices. This could involve anything from avoiding pork in certain communities to celebrating traditional dishes.

2. Set a Realistic Budget

• When you set a budget, communicate clearly with your caterers about what you can afford. Most caterers offer different menus that can fit a variety of price points—be ready to discuss those!
• Option for cost-effective choices, like vegetarian meals or buffet-style dining, can stretch your dollar and keep guests full.
• Remember, it’s better to have a focused budget rather than trying to do a lavish spread that might prove unsustainable.

3. Pick the Right Style of Service

• Buffet Style: Great for laid-back gatherings. Guests can serve themselves, which can cater to different tastes & dietary needs.
• Plated Service: Ideal for more formal events but requires more coordination. Guests expect timely service with these options, so be sure you're up for the challenge!
• Family Style: This encourages sharing and mingling, so make sure it aligns with the event's vibe.
  Choosing wisely can set the right expectations right from the start!

4. Be Transparent

• If there’s a possibility of slow service for a plated dinner due to the sheer number of guests, be upfront about it, including how you'll manage it.
• Transparency about what each catering option includes is key—ensure guests know whether drinks are included, how many courses are served, etc.
• Use informative materials such as menus or pamphlets to communicate clearly what will be offered—this can eliminate confusion on the big day!

5. Communicate with Your Caterer

• Discuss your vision, budget, guest count, and any concerns that might arise. Don’t hesitate to ask about their past experiences with similar events!
• Confirm details in writing to avoid any misunderstandings later. Having everything on record can be a lifesaver!
• Ensure you arrange a timeline with your caterer that covers setup, service, and cleanup to keep everything organized.

6. Keep Guests in the Loop

• Consider sending out information about the event’s style, meal options, and any special notes on dietary accommodations.
• Creating a personalized invitation or event page where guests can RSVP and mention dietary restrictions can keep you informed in advance.

7. Make use of Technology

• Use planning apps or tools that allow for easy communication & booking with caterers and vendors. Many now have advanced features that facilitate everything from menu planning to real-time updates.
• At Arsturn, for example, you can instantly create custom chatbots for your website to help manage inquiries about catering events. This can enhance your audience engagement before they even arrive!

8. Prepare for Emergencies

• Have a contingency plan in place to handle emergencies like food shortages, weather changes for outdoor events, or staffing shortages.
• Always have extra prepared food when catering larger groups. Having a little extra can go a long way in unexpected situations without stressing the budget!

9. Post-Event Feedback

• Gather feedback from guests, caterers, & any other parties involved in the event. This can provide you with valuable insights into what worked well & what didn’t.
• Asking about satisfaction with the food, service, and overall experience will help with planning future events and managing expectations going forward.

Wrapping it Up