1/25/2025

Customizing Shopify Emails: Adding Payment Details to Order Confirmations

Customizing your Shopify emails can be a game-changer - it can help enhance CLIENT communication, boost brand visibility, & create a more personal touch in your interaction with customers. One critical element of email customization is ensuring that all relevant PAYMENT details are included in ORDER confirmations. This guide will walk you through how to do just that, ensuring you keep customers informed and satisfied.

Why Customize Order Confirmation Emails?

Order confirmation emails are essential components of the customer journey. They provide buyers with a sense of COMFORT that their purchase is confirmed and details about their order. However, customizing these emails does more than just confirm an order; it can bolster your brand identity, enhance customer satisfaction, & allow for targeted selling opportunities. According to Shopify, effective email customization can yield 6x higher revenue per email compared to standard emails. Don't let your brand get lost in the sea of standard communications; let your emails reflect your unique values.

Benefits of Including Payment Details

Transparency: Providing payment details demonstrates honesty and builds trust between the business and customer. It assures customers that the transaction is secure and that you are dedicated to their satisfaction.
Inquiry Reduction: By incorporating payment details directly in order confirmations, you may decrease the number of support queries about payment-related concerns, saving you valuable customer service resources.
Convenient Records: Customers appreciate having detailed records of payments for future reference, simplifying their own bookkeeping processes.

Steps to Add Payment Details to Shopify Emails

Customizing your order confirmation emails to include payment details is a relatively straightforward process. Here's how you can do it, utilizing HTML & Shopify Liquid code.

Step 1: Access the Email Notification Settings

Login to your Shopify Admin.
Navigate to Settings > Notifications. This section contains all the different notification templates you can customize.
Click on Order confirmation or the specific email template you want to edit. For customization related to payment methods, this is the most important template.

Step 2: Edit the Email Template Code

Once you’re in the Order confirmation template:

Look for the part of the code where the order details are displayed. This is typically where you can modify various variables that correspond to your order.
Insert the code block that references payment details, such as the credit card company and last four digits. You could use the following Liquid code snippet:
1 2 3 4 5liquid {% for transaction in order.transactions %} <p>Card Type: {{ transaction.payment_details.credit_card_company }}</p> <p>Last 4 Digits: {{ transaction.payment_details.credit_card_number }}</p> {% endfor %}
This block loops through any transaction attached to the order, showing the LAST 4 digits of the credit card used for payment, as well as the credit card COMPANY name.

Step 3: Preview and Test Your Custom Email

After you have made your changes:

Click on the preview button to test what it will look like.
Send a test email to yourself to see how it appears in an actual email client. This step is crucial to ensure everything renders correctly. You can send a test email by navigating to Actions > Send Test Email.
Ensure that all included information is correct and displays properly without any coding errors.

Step 4: Save Your Changes

After you’re satisfied with how everything looks:

Click Save to apply your customizations.
Now you can just sit back and watch as your order confirmations not only confirm purchases but also provide vital payment information to your customers!

Tips for Enhancing Shopify Email Templates

Customizing order confirmations isn’t just about adding payment information; it's also about overall enhancement. Here are some more tips:

Add Personal Touch: Including the customer’s name in the greeting section of the email can make a difference. Variables like
1{{ customer.first_name }}
can be used for this.
Use Elegant Design: Consider customizing the design with colors and logos that MATCH your brand aesthetic. You can find helpful tutorials on modifying the CSS and HTML structure for your email layouts in the Shopify help center.
Keep it Simple: Avoid overwhelming customers with too much information. Ensure your payment details are clear and easy to read.
Incorporate Product Recommendations: It may be worth considering ways to cross-sell or upsell within the email, as this can lead to more sales while customers are excited about their recent purchase.

Leveraging Arsturn for Enhanced Communication

Speaking of personalizations & enhancements, why not take it a step further? Check out Arsturn: it helps build CUSTOM ChatGPT chatbots for your site, which can engage your audience before they even make a purchase. This Conversational AI tool allows businesses to build meaningful connections across digital channels effortlessly.

With Arsturn, you can easily create a chatbot that answers FAQs, integrates seamlessly with your Shopify store, and handles various customer inquiries INSTANTLY, allowing you to focus on building your brand while streamlining customer support.

Benefits of Using Arsturn

Effortless Integration: Add to your existing shop without needing technical skills.
Instant Engagement: Answer potential customer queries right on your website.
Analytics: Gain insight into your audience’s preferences based on interactions.
Fully Customizable: Reflect your brand in design, adding personality aligned with your store’s identity.

By implementing custom payment details in Shopify order confirmation emails and utilizing advanced chatbot technology through Arsturn, you can significantly enhance CUSTOMER interactions, increase satisfaction, & build lasting relationships with your audience. With the right tools at your disposal, your online store will stand out even more in a competitive landscape!

Conclusion

Customizing your Shopify emails, specifically adding payment details to order confirmations, is crucial for better communication with your customers. Not only does it provide essential information regarding their purchase, but it also reinforces their trust in your business. Coupled with advanced tools like Arsturn, you can elevate the customer experience to new heights.

So, go ahead and make those customizations! Your customers will appreciate the added transparency, personalization, and support. And why not enhance customer engagement from the very moment they land on your site by integrating an AI chatbot through Arsturn?

Happy selling!