Clash Royale Musketeer Glitch: What to Do If You Didn't Get Her
Z
Zack Saadioui
8/11/2025
The Clash Royale Musketeer Mystery: What to Do if You Didn't Get Her in the Tutorial
Hey everyone, let's talk about something that can be SUPER frustrating for new Clash Royale players. You're just starting out, learning the ropes in the tutorial, & then… something goes wrong. You're supposed to get the Musketeer card, a solid, reliable troop that's a staple in many early-game decks, but she never shows up. Your progress is halted, & you're left scratching your head, wondering, "What do I do now?"
Honestly, it's a pretty rough start to what's supposed to be a fun game. I've seen a bunch of players talking about this online, so if this has happened to you, you're definitely not alone. It seems to be a recurring glitch that pops up from time to time, leaving new players in a tough spot. But don't worry, it's not a game-breaking problem without a solution.
Here's the thing: you're missing a key card, & the game doesn't make it immediately obvious how to proceed. It’s a real hiccup in the new player experience. Some players get so frustrated they even joke about deleting the game right then & there! And while that’s a funny take, it’s not what we’re going to do. We're going to get you through this.
This guide will walk you through exactly what to do if the Musketeer went missing from your tutorial rewards. We'll cover everything from the most important first step to how you can still have a great time & build a strong deck without her while you get it sorted out.
First Things First: Don't Panic & Contact Support
This is the MOST important step. This issue is a bug, & Supercell, the makers of Clash Royale, need to know about it. Their in-game support is the most direct way to get this resolved. Sometimes, these issues can be caused by a game not saving correctly due to a bad internet connection or a crash, but other times it's a server-side glitch. Either way, reporting it is key.
A while back, Supercell did acknowledge a bug where players were losing cards they had already earned, & they worked on a fix for it. While that's not the exact same issue as not receiving a tutorial card, it shows they are aware that card-related glitches happen. Reporting your specific problem helps them track these bugs & hopefully prevent them from happening to other new players.
Here’s a step-by-step guide on how to contact them directly from inside the game:
Open Clash Royale. Pretty obvious, I know.
Tap the three horizontal lines (the "hamburger" menu) in the top right corner. This will open up the main menu.
Go to "Settings." It's usually a gear icon.
Find & tap "Help & Support." This will take you to their support portal.
Look for a small chat icon in the top right corner. Tap that.
You'll likely see a few options. Choose to "Leave a message" or "Chat with us." You might first encounter a bot named Sparky. That's okay.
Clearly explain your issue. Don't just say "game is broken." Be specific! Say something like, "Hi, I just completed the tutorial, but I did not receive the Musketeer card. My game seems to be stuck, & I can't add her to my deck to continue. Can you please help me with this?"
When you're dealing with customer support, clarity is your best friend. The more details you give, the faster they can understand & resolve your issue.
It’s worth noting that getting a response might take a little bit of time, sometimes up to 24 hours or more, so be patient. You won't get a notification on your phone when they reply, so you'll have to check back in the "Help & Support" section every so often to see the conversation.
For businesses, this is a great example of why good customer support is so important. When a user has a problem, they want a clear, easy way to get help. It’s one reason companies are turning to more advanced solutions. For instance, a platform like Arsturn helps businesses build custom AI chatbots trained on their own data. Imagine if Supercell had a bot that could instantly recognize this common issue & provide a solution or escalate the ticket automatically. That kind of instant, 24/7 support can make a HUGE difference in user satisfaction.
While You Wait: You Can Still Play & Unlock Cards!
Okay, so you've sent your message to Supercell support. Now what? Just sit around & wait? NO WAY. The good news is, you're not completely locked out of the game. You can still play matches, earn chests, & unlock other cards. And honestly, this is where the real fun of Clash Royale begins.
The Musketeer is a great card, but she is by no means the only good card. The game has over 100 cards, & you'll be able to get her eventually through normal gameplay, even if the tutorial glitched.
Here are all the ways you can unlock the Musketeer (and other new cards) while you wait for support to work their magic:
1. Open Every Chest You Get
Chests are the primary way you'll get new cards in Clash Royale. You get them from winning battles, & they come in different rarities, like Silver, Gold, & even Legendary chests. Each chest contains a handful of cards, & as you progress through the different Arenas (the game's ranking system), you'll unlock the ability to get new cards from those chests.
The Musketeer is available from the very first Arena, so literally any chest you open has a chance of containing her. Just keep battling, keep winning, & keep opening those chests as soon as their timers run out.
2. Check the Shop's Daily Deals
The in-game shop is your best friend. Every 14 hours, the shop updates with a "Daily Deals" section. This section will often feature cards you can buy with Gold (the main in-game currency you earn from battles & chests). The Musketeer is a Rare card, so she'll definitely pop up in the shop sooner or later. Make sure you check the shop every day!
3. Join a Clan & Request Cards
Once you reach King Level 3, you can join a clan. This is something you should do as soon as possible. Not only is it a great way to learn from other players, but it's also a fantastic way to get the cards you need.
Every few hours, you can request cards from your clanmates. You can specifically ask for the Musketeer, & if your clanmates have extra copies, they can donate them to you. This is a super reliable way to get the specific cards you're missing. You can also get trade tokens from events & clan wars, which let you trade cards with your clanmates.
4. Play in Events & Challenges
Clash Royale constantly has special events & challenges running. Participating in these is a great way to earn extra rewards, including chests, Gold, & sometimes even specific cards or "wild cards" which can be turned into any card of that rarity. Keep an eye on the "Events" tab & jump into any that look fun.
The point is, your progress isn't completely stalled. Think of this as a weird, unexpected challenge. You have to learn to build a deck without a card everyone else gets for free. This might even make you a better player in the long run because you'll be forced to experiment with other troops.
Building a Deck Without the Musketeer
So, what do you do in the meantime? The tutorial pushes you to use the Musketeer, so it might feel like you need her. But you really don't. Let's talk about some great alternatives you'll get early on.
The Musketeer's main job is to be a single-target, air-&-ground-hitting ranged unit. She's great for taking down tanky units like Giants or flying units like Baby Dragons. So, we need to find other cards that can fill that role.
Archers: These are one of the first cards you get. For a little less Elixir, you get two units that can also attack both air & ground. They have less health & damage individually, but they can be split behind your King's Tower to defend both lanes, which is a pretty cool trick.
Spear Goblins: These guys are super cheap & versatile. They don't do a ton of damage, but they can chip away at towers & are great for distracting powerful single-target enemies like a Mini P.E.K.K.A. or a Prince. They also hit air units, which is a HUGE plus.
Minions: Once you unlock these flying terrors, they can be a great substitute for air defense. They can't be hit by most ground troops, making them perfect for taking out a Knight or Valkyrie that's heading for your tower.
Baby Dragon: This is an EPIC card, so you might not get it right away. But once you do, it's a game-changer. It's a flying troop that does splash damage to both air & ground units. It's amazing for clearing out swarms of Goblins or Skeletons & is a fantastic Musketeer alternative.
The key is to be flexible. Look at the cards you do have & think about their roles. Do you have a "tank" (like a Giant or Knight)? Do you have a "swarm" card (like Goblins or Skeleton Army)? Do you have something that can hit flying troops? As long as you have those bases covered, you can build a solid deck.
This kind of problem-solving is at the heart of business too. You're given a set of resources & a challenge, & you have to figure out the best way to succeed. When a customer has a unique problem, a business needs a flexible solution. This is where tools for creating customized experiences shine. For example, when a company uses Arsturn to build a no-code AI chatbot, they're not just getting a generic Q&A bot. They're building a tool trained on their specific data, which allows it to provide personalized, meaningful interactions with their audience. It's all about adapting to the situation to create a better outcome.
What if it Happens to Other Cards?
While the Musketeer tutorial bug is a known annoyance, it's possible to miss out on other cards too. Maybe you reach a new Arena, but a card from that Arena just never seems to drop for you. The advice is pretty much the same: keep playing!
The card unlocking system is based on a mix of luck & persistence. You'll get every card eventually as long as you keep opening chests & participating in the game. If you feel like you've been waiting an unusually long time for a specific card, there's no harm in dropping a polite message to Supercell support, but generally, the answer is just to keep battling.
Tying It All Together
Okay, that was a lot of information, so let's break it down into a simple plan.
Don't freak out. It's a known bug & it's fixable.
Contact Supercell Support IMMEDIATELY. Be clear & specific about your problem.
While you wait, just play the game! Battle, win chests, & join a clan as soon as you can.
Check the shop daily. The Musketeer might just be waiting for you there.
Experiment with other cards. Use Archers, Spear Goblins, or other ranged units to fill the Musketeer's role.
Have fun! Don't let this one little glitch ruin your first experience with a really fun game.
Honestly, while this is a frustrating bug, it's a pretty minor one in the grand scheme of things. The support team will likely be able to add the card to your account, or you'll unlock it naturally within a few days of playing. In the end, it will just be a weird little story you have about starting your Clash Royale journey.
I hope this was helpful! Let me know if you have any other questions or if you've experienced this bug yourself. Good luck in the Arena