1/27/2025

Best Apps for Automating Customer Communication on Shopify

In the fast-paced world of eCommerce, customer communication is KEY! If you want to keep your customers satisfied & engaged, utilizing the right tools can make ALL the difference. Shopify offers a plethora of apps designed to automate customer communication, saving you time while enhancing the customer experience. Here, we'll explore the BEST apps for automating customer communication on Shopify that will help elevate your business to NEW HEIGHTS.

The Importance of Automating Customer Communication

Automating customer communication helps to streamline your operations, ensuring your customers receive timely responses & pertinent information. It can include anything from answering FAQs, sending order confirmations, to following up on abandoned carts. If done well, automation enhances customer satisfaction & builds loyalty.

Benefits of Automation:

Increased Efficiency: Automation allows you to handle multiple inquiries without extra manpower.
24/7 Availability: With automated responses, customers can get the information they need around the CLOCK.
Consistency: Maintaining a consistent communication strategy is crucial for brand image, which automation can help reinforce.
Time-Saving: Focus more on strategic growth instead of repetitive tasks!

Let's dive into some of the best apps available for automating customer communication on Shopify!

Top Apps for Automating Customer Communication

1. Shopify Inbox

Shopify Inbox is a powerful tool that allows you to connect with your customers directly through your store. This app enables you to engage with customers via chat, making it easier for them to ask questions & get quick responses.

Rating: 4.7 Stars (5,991 reviews)
Key Features:
- Integrated live chat.
- Opportunity to drive sales directly through conversations.
Pricing: FREE!

2. Tidio Live Chat & AI Chatbots

Tidio combines live chat software & AI chatbots to help you boost customer engagement.

Rating: 4.6 Stars (1,940 reviews)
Key Features:
- AI chatbots that assist 24/7.
- Live typing insights to let users know when help is coming.
Pricing: Free plan available!

3. Klaviyo: Email Marketing & SMS

Klaviyo is an industry leader in email marketing & SMS communication for eCommerce disciplines. With its robust automation tools, merchants can create customized experiences based on user behavior.

Rating: 4.6 Stars (3,175 reviews)
Key Features:
- Powerful segmentation & targeting.
- Automated email flows for different customer actions.
Pricing: Free for up to 250 contacts.

4. Dondy: WhatsApp Marketing+Chat

Dondy is phenomenal if you're looking to tap into the ever-growing WhatsApp user base. This tool allows you to communicate directly with customers via WhatsApp, helping recover abandoned carts & boost engagement.

Rating: 4.9 Stars (937 reviews)
Key Features:
- Automated abandoned cart messages.
- Seamless integration with your store.
Pricing: Free plan available!

5. Omnisend Email Marketing & SMS

Omnisend goes beyond basic email to include SMS marketing, giving merchants more avenues to communicate with their customers.

Rating: 4.7 Stars (6,037 reviews)
Key Features:
- Multi-channel marketing strategies.
- Pre-built automations for targeting your audience.
Pricing: Free plan available!

6. Gorgias

Gorgias offers powerful customer support through multiple channels. It's an all-in-one helpdesk solution designed for Shopify.

Rating: 4.2 Stars (711 reviews)
Key Features:
- Unified customer support ticketing.
- Effortless management of interactions across email, chat, & social media.
Pricing: Free trial available!

7. Thankful - AI Automation for Customer Service

Thankful leverages AI to handle customer inquiries, allowing you to maintain quality communications without the manual effort.

Rating: 0.0 Stars (No Reviews)
Key Features:
- AI-powered customer service tickets.
- Integration with major helpdesks.
Pricing: Free installation, additional charges may apply.

Integrating Automation into Your Strategy

When considering automation tools, it's crucial to integrate them effectively into your overall strategy. Here are a few pointers to consider:

Align tools with your Goals: Ensure the selected apps align with your operational objectives & customer engagement strategies.
Regularly Update & Optimize: Continuously analyze your communication performance, making adjustments where necessary to improve efficiency.
Train Your Team: Properly educate your team on how to best utilize the tools to ensure you're maximizing their potential.
Gather Feedback: Regularly solicit feedback from your customers to improve communication strategies and app effectiveness.

Why Arsturn?

At this point, you're probably amped up about exploring the RIGHT tools. But what if you could take it one step further? With Arsturn, you can instantly create a custom ChatGPT-powered chatbot for your website, designed to BOOST engagement & conversions. Perfect for brands looking to enhance their customer interaction before or after implementing other automation tools, Arsturn allows you to:

Tailor chatbots to your brand's personality.
Gain insightful analytics to further improve communications.
Provide instant responses to customer inquiries.

No coding skills required! Effortlessly enhance your audience engagement and streamline your operations with Arsturn. Join the community of businesses that are leveraging conversational AI for building meaningful connections!

Explore Arsturn Now

Visit Arsturn.com today, sign up for a free trial, explore our range of capabilities, and experience the profound impact AI can have on your customer communication.

Conclusion

Automating customer communication via Shopify apps is a strategic move that helps streamline your processes & improve overall engagement. The numerous options available ensure that there's something tailored for every business need. By integrating these powerful tools into your eCommerce strategy, you can unlock unprecedented growth & customer satisfaction.

Embrace the future of customer communication. Automate wisely, engage meaningfully, & watch your business thrive on Shopify!